Privacy Policy

Last updated: August 28, 2026

Head Climbing Collective ("we," "us," "our") operates headclimbingco.ca. This policy explains what information we collect from visitors and customers, and how it's used.

1. Information collected automatically

When you visit our site, we may collect limited technical information automatically:

• Shopping cart data: We use Shopify's Buy Button to power our cart and checkout. Shopify sets a necessary cookie so your cart contents persist as you browse. This is required for the cart to function and does not require your consent.
• Checkout: When you proceed to purchase, you are securely redirected to Shopify's checkout system. Shopify processes payment information directly; we do not receive or store your payment details. See Shopify's Privacy Policy for details on their processing.
• Analytics (optional): If you accept analytics cookies, we use Google Analytics (GA4) to understand how visitors use our site, such as number of visitors, pages viewed, and general geographic location (country/province, derived from IP address). This data is aggregated and used only to improve the site. You can decline this at any time; declining does not affect your ability to browse or purchase.

2. Cookies we use

• cart / cart_sig: Shopify Buy Button, necessary, keeps cart contents. No consent required.
• _ga / _ga_*: Google Analytics, only set if you accept analytics cookies. Used to distinguish visitors and sessions.

3. Third parties we share data with

• Shopify: processes checkout and payment. Acts as a data processor for order/payment information.
• Google (Google Analytics): receives anonymized traffic data only if you consent. Google's own privacy practices apply to data they process; see Google's Privacy Policy.

We do not sell your personal information, and we do not run advertising pixels (e.g. Meta Pixel) on this site as of this policy's last update.

4. Your choices

• You can accept, decline, or change your analytics cookie preference at any time via the "Cookie settings" link in the site footer.
• You can control cookies generally through your browser settings.
• Depending on where you live (e.g. EU/UK, California, Canada), you may have additional rights to access, correct, or delete personal information we hold about you. Contact us at shop@headclimbingco.ca to make a request.

5. Data deletion requests: Google Analytics

Our Google Analytics data is anonymized and not linked to your name, email, or account. Because we have no way to identify which specific browsing session belongs to a particular individual, we are unable to locate or delete individual analytics records on request. If you would like to stop being included in analytics going forward, you can decline analytics cookies via our cookie banner or clear your browser cookies at any time.

6. Contact

Questions about this policy or your data: shop@headclimbingco.ca. Head Climbing Collective, BC, Canada.

Shipping, Warranty & Returns

Last updated: August 30, 2026

1. Shipping

All orders are made to order and are printed and shipped within 3 to 5 business days of purchase. If stock in your ordered colour is available, your order may ship sooner. Delivery typically takes an additional 2 to 7 business days after dispatch, depending on your location.

• Hangboards, blocks, wrist trainers & gear organizers: flat rate $8 CAD shipping anywhere in Canada. Free shipping on orders over $99.
• Gym grade tags: shipping is calculated based on your location. Free shipping on grade tag orders over $500.
• We currently ship within Canada only.

2. Warranty

All products are covered by a 1 year warranty from the date of purchase against manufacturing defects and structural failure.

What's covered: defects in materials or 3D printer manufacturing, and structural failure that occurs under normal training use.

What's not covered: normal wear and tear from regular training use, or damage from misuse, modification, or use outside the product's intended purpose. Reminder: no HCC product is certified PPE or rated for load-bearing, fall protection, or life safety use.

If a warranty claim is approved, we will replace your product. You cover the cost to ship the replacement.

To make a claim, email shop@headclimbingco.ca with your order number and photos of the issue.

3. Returns

All sales are final. We do not offer returns or exchanges. If your product arrives defective or fails under normal use within the warranty period, see Warranty above.

4. Contact

Questions about shipping, a warranty claim, or an order: shop@headclimbingco.ca.